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Service Advantage. How to Identify  and Fulfill Customer Needs, Albrecht, Karl and Bradford, Lawrence J.

Author Name    Albrecht, Karl and Bradford, Lawrence J.

Title   Service Advantage. How to Identify and Fulfill Customer Needs

Binding   Hardback

Edition   1st Edition

Publisher   Homewood, Illinois Dow Jones-Irwin 1990

ISBN Number    1556232470 / 9781556232473

Seller ID   ID286305

Octavo Size [approx 15.5 x 22.8cm]. Very Good condition in Very Good Dustjacket. DJ protected in purpose-made plastic sleeve. A nice copy. 240 pages

Price = 15.00 AUD



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